Privacy Policy Apoi88 — Our Commitment to Protecting Your Data

Welcome to apoi88. We understand that your trust is the most valuable asset we hold as a leading online entertainment platform in Malaysia. This Privacy Policy document explains transparently and comprehensively how apoi88 collects, processes, stores, protects, and under certain circumstances, shares your personal information when you use our services.

This policy applies to all official Apoi88 channels — including the website apoi88.app, the Android and iOS mobile app, and any direct interaction with our customer support team. This covers all data collected from the moment you begin browsing our platform through every transaction and interaction that takes place throughout your membership.

By registering as an apoi88 member or by continuing to use our platform after the effective date of this Privacy Policy, you consent to the data collection and processing practices described in this document. If you disagree with any part of this policy, we encourage you to contact our support team first before deciding whether to continue using the platform.

Alors88 collects various categories of personal data depending on your level of interaction with our platform. Below is a detailed breakdown of each data category we may collect and why it is required:

Marked Data Mandatory required for the legitimate account registration and verification process. Without this information, we are unable to open or maintain your account on the platform. The Automatic collected automatically when you use the platform, while the Options only collected when you initiate direct interaction with our team.

Alors88 collects your personal information through several distinct channels, and we want to ensure you have a clear understanding of each:

• Registration Form and KYC: When you register a new account, you directly provide basic information such as your name, email, phone number, and date of birth. The KYC (Know Your Customer) verification process requires a copy of a valid identity document.
• Financial Transactions: Every time you make a deposit or withdrawal, our system automatically records the transaction details — including payment method, amount, and timestamp — for financial record-keeping and fraud prevention purposes.
• Platform Usage: Our server log technology and analytics automatically collect technical data as you browse the platform — including pages visited, time spent, and actions taken during a gaming session.
• Cookies and Similar Technologies: Our platform uses session cookies and persistent cookies to remember your preferences, authenticate logins, and enhance your user experience. Further details on cookies are discussed in Section 7.
• Support Interactions: When you contact our customer support team via live chat, email, or Telegram, the conversation is recorded for quality control and recurring issue resolution purposes.
• Trusted Third Parties: In some cases, we may receive verification information from payment providers or legitimate service partners to confirm your identity during the KYC process.

Alors88 uses your personal data only for lawful, relevant, and proportionate purposes in line with our platform's operational needs. The following is a complete list of data processing purposes we carry out:

• Account Management: Creating, verifying, and maintaining your member account — including registration processing, identity verification, and password management.
• Transaction Processing: Processing all deposits, withdrawals, and fund transfers securely and in a timely manner. Transaction records are retained to meet legal requirements and financial accountability obligations.
• Service Delivery: Ensuring you can access all games, promotions, and platform features you are entitled to enjoy as a registered apoi88 member.
• Security and Fraud Prevention: Detecting and preventing unauthorized access, suspicious activity, money laundering, and any form of fraud that could compromise your account security and the integrity of the platform.
• Legal Compliance: Fulfilling the reporting and record-keeping obligations set by the relevant authorities, including anti-money laundering (AML) requirements and financial reporting obligations.
• Service Communications: Sending important account notifications, security updates, transaction confirmations, and relevant promotional information (with your consent).
• Platform Improvements: Analyzing usage data in aggregate and anonymized form to improve the design, performance, and overall experience of the apoi88 platform.
• Responsible Gaming: Monitoring gameplay patterns to identify members who may need responsible gambling support, in line with our commitment to member well-being.

Alors88 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, there are limited situations where we need to share your data with certain parties to ensure the platform operates smoothly and securely:

• Payment Providers: Information required to process financial transactions is shared with approved payment gateway providers such as FPX, Touch 'n Go, and other payment partners. These providers are bound by strict confidentiality agreements and PCI-DSS security standards.
• Technology Service Providers: Companies that provide hosting infrastructure, cybersecurity, analytics, and technical support for the platform may have limited access to certain data solely as required to perform their services.
• Authorities and Legal Agencies: Alors88 will disclose information lawfully requested by government authorities, courts, or law enforcement agencies where there is a binding legal obligation to do so.
• Fraud Prevention Body: In efforts to prevent fraud and money laundering, certain information may be shared with recognised industry bodies or fraud prevention databases.
• Business Transfer: In the event of any merger, acquisition, or sale of Alors88's business assets, member data may be transferred as part of those assets. Members will be notified in advance should this occur.

Protecting members' personal and financial data is a primary responsibility we take extremely seriously. apoi88 continuously invests in industry-grade security infrastructure to ensure your data remains safe from unauthorized access, breaches, or misuse.

• 256-bit SSL/TLS Encryption: All communications between your browser and the Alors88 servers are encrypted using 256-bit SSL/TLS protocol — the same encryption standard used by global banking institutions.
• Encryption of Data at Rest: All personal and financial data stored in our databases is encrypted using AES-256 encryption algorithms, which cannot be broken with current technology.
• Two-Factor Authentication (2FA): Our platform supports and encourages the use of two-factor authentication for all member accounts, adding a significant extra layer of protection.
• Round-the-Clock Monitoring: Our intrusion detection and security monitoring systems operate 24 hours a day, 7 days a week to identify and respond to any security threats in real time.
• Internal Access Controls: Access to member data within Alors88 is restricted on a strict need-to-know basis. All access is logged and audited regularly.
• Regular Penetration Testing: Our platform undergoes regular security testing and independent audits by certified cybersecurity firms to identify and address any potential vulnerabilities.

Cookies are small text files stored on your device when you visit the apoi88 platform. We use cookies and similar tracking technologies to enhance user experience, maintain login session security, and understand how members use our platform.

• Essential Cookies (Required): These cookies are required for core platform functions such as login authentication, game session management, and transaction security. Without them, the platform cannot function properly and they cannot be disabled.
• Performance Cookies: Used to collect information on how members use the platform — the most frequently visited pages, time spent, and error messages encountered. This data helps us improve platform performance.
• Functional Cookies: Remembering your preferences such as language, time zone, and display settings to provide a more personalized experience each time you visit.
• Analytics Cookies: Alors88 uses internal analytics tools to understand platform usage trends in aggregate. This data contains no personally identifiable information and is used solely for product improvement purposes.

You can control and delete cookies through your web browser settings. Please note, however, that disabling essential cookies may affect platform functionality and your overall gaming experience.

As a member of Alors88 and as an individual protected by applicable data protection laws, you have the following rights regarding your personal data that we hold:

The Alors88 platform is strictly for individuals aged 18 years and above only. We do not knowingly collect or process personal data from children or minors. This is a strict and non-negotiable policy.

If we find that personal information has been collected from someone under the age of 18 without proper age verification, we will immediately take the following steps:

• Suspending the account in question immediately while an investigation is conducted.
• Deleting all personal data associated with that account from our systems.
• Processing legitimate balance withdrawals in accordance with established procedures.
• Reporting the case to the relevant authorities where required by law.

If you are a parent or guardian and believe your child has registered on our platform, please contact our support team immediately via email at [email protected] and we will take immediate action.

Alors88 reserves the right to modify, update, or improve this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or relevant technological developments. Each new version will fully supersede the previous one.

When we make significant changes to this policy, we will notify you via:

• In-platform notifications that appear upon your next login.
• Email the address registered to your account.
• A notice displayed at the top of this page with a clear last-updated date.

We encourage you to review this Privacy Policy page from time to time to stay informed about how we protect your information. Continued use of the apoi88 platform after changes are published will be considered your acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the apoi88 data protection team is here to help. We are committed to responding to every inquiry seriously and within a reasonable timeframe.

• Data Protection Email: [email protected]
• Response Time: Within 14 working days from the date the inquiry is received.
• Support Languages: Bahasa Malaysia and English.
• Support Operating Hours: 24 hours a day, 7 days a week.

For formal complaints regarding personal data processing that have not been satisfactorily resolved by our team, you also have the right to submit a complaint to the Department of Personal Data Protection Malaysia (JPDP) through their official channels.